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For wallet owners

Submit a Salvage Request

If you own a wallet whose password you can no longer recall, you can ask us to look into whether it can be unlocked. Requests are made from the CryptoDiver app.

Last updated: 26 October 2026 · Applies to CryptoDiver 2.0.1 and later

Please read this first

  • We mainly work with Bitcoin Core legacy wallets. The traditional format that uses a wallet.dat file is our principal target. Hardware wallets, phone apps, exchange wallets and anything managed with a seed phrase are a lower priority and may take longer, even where we are able to take them on.
  • We cannot promise that a wallet will open. This request is for an investigation into whether unlocking is feasible.
  • Only for wallets you own yourself. We cannot accept requests concerning somebody else's wallet.
  • Nothing you tell us is made public. What you submit is reviewed by the CryptoDiver office.

How a request works

  1. 1

    Open the request form in the app

    Choose "Submit a Salvage Request" from the side menu of the CryptoDiver app. The app is free, and you are welcome to install it solely to make a request.

  2. 2

    Tell us about yourself and the wallet

    We ask for your name and an email address we can reach you at, followed by fifteen questions about the wallet. Answer as much as you can; "don't remember" is a valid answer.

  3. 3

    Send the request

    What you wrote reaches the CryptoDiver office. From then on, the app's request list shows where things stand.

  4. 4

    We talk it through by email

    Someone from the office will write to the address you gave us. We usually need to ask a few more things by email before deciding whether we can take the work on. Inside the app, the status moves through these stages.

    Pending review Under review Review completed

What we will ask you

Having these to hand makes the form quicker. Where you are unsure, "don't remember" and "unknown" are offered as answers.

About you

  • Your namerequired
  • An email address we can reach you atrequired

The wallet

  • Which cryptocurrency it holds
  • The wallet addressat least one
  • The kind of wallet (hardware, phone app, exchange)
    Bitcoin Core legacy wallets are our principal target
  • Roughly when it was created
  • When you last got into it successfully
  • Approximately how much it holds

Then and now

  • The computer or phone you created it on, and its operating system
  • Whether that device still exists (kept, disposed of, wiped, and so on)
  • What you know of the password — nothing at all, part of it, or its length and shape
  • Characters, words and habits you may have used

What has happened since

  • Passwords and methods you have already tried
  • Backups you still hold (wallet.dat, a seed phrase, a private key)
  • How the wallet came to you (created it yourself, withdrawn from an exchange, inherited, transferred)
  • Whether you have asked a recovery service before
  • Confirmation that you are the rightful owner

About the information you give us

Taking part as a diver requires no personal information at all. A salvage request is different: we need your name and an email address, both to confirm who you are and to carry on the conversation afterwards.

What you send is used by the office to assess the request and is never published. Our privacy policy has the detail.

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